Luxury isn't what you sell.
It's how you make people feel.
For 20+ years, I was entrusted with the relationships behind the world's most iconic luxury brands. What set those experiences apart was never a process or a playbook — it was the human connection behind every interaction. The Refinery Co. exists to bring that same care and intention to your business.
“Melissa brought a level of professionalism and strategic thinking to my business that immediately elevated our brand.”
Built From the Founder's Seat
Began her career at 22 owning and operating a multi-location business, learning early that a business survives on its product but grows on its relationships.
Trusted by Iconic Luxury Brands
Co-Founder of the U.S. Porsche Exclusive Manufaktur program, personally generating more than $21 million in on-top option revenue in a single 12-month period.
U.S. 918 Spyder Client Relationship Manager, entrusted with 300+ UHNW clients from purchase through delivery.
Led U.S. product strategy for Mercedes-AMG, G-Class, and Mercedes-Maybach at Mercedes-Benz USA; selected as the U.S. Client Ambassador for the Mercedes-AMG ONE hypercar (serving 50+ UHNW clients.)
Co-developed the vision and implementation strategy for a global VIP customer experience program at Mercedes-Benz, representing the brand's largest market of VIP clients; the program later launched as Silver Arrows globally.
Turned High Standards Into Repeatable Experiences
Designed and delivered national training programs for 500+ sales executives across Porsche and Mercedes-Benz.
Most recently, Director of Client Experience for two businesses within the luxury classic car restoration market
“I didn’t learn client experience from a textbook. I learned it through thousands of relationships where trust had to be earned, expectations had to be exceeded, and second chances were rare.”
