Built For
Owner-led. Premium product. Personal relationship.
Is This You?
The ideal client profile.
Business type
Owner-led or founder-influenced, privately owned, premium product or service
Revenue
Generally $2M–$30M annually, although fit depends more on client complexity and owner dependence than revenue alone.
CLIENT VALUE
High-value transactions or ongoing relationships where trust, communication, retention, and referrals materially affect growth.
Client journey
Spans weeks to years — not a single transaction
Pain point
Strong product, strong sales — but inconsistent, owner-dependent client experience
Motivation
Wants to protect and grow a referral-driven business without hiring a full-time CX executive
“I would happily recommend Melissa to anyone looking for someone who combines strategic thinking, a deep understanding of luxury customers and, most importantly, a real passion for creating exceptional experiences.”
PHILIPP SCHIEMER, FORMER CEO, MERCEDES-AMG
Signs You Need Us
If you recognize three or more, it’s time.
- You are still personally handling client situations that should never have reached you.
- Clients love the product but you don't hear about referrals until long after they happen — if at all.
- Your team asks 'how would you handle this?' more often than you'd like to admit.
- You've grown revenue without growing the systems that should support that revenue.
- You know the client experience is inconsistent, but you don't have time to fix it yourself.
- A new hire would need months of shadowing you to handle situations the way you would.
- You've thought about hiring a Chief Experience Officer but can't justify a six-figure salary yet.
- You suspect the business is leaving money on the table — you just can't point to exactly where.
Core Industries Served
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